VOCAL is committed to protecting the privacy of carers who use VOCAL’s support services. VOCAL will ensure that the organisation complies with guidance provided by the Information Commissioner, and the Data Protection Act.
When you request information from VOCAL, make a referral or enquiry, sign up to our e-bulletin or book on VOCAL courses through VOCAL’s website or the carer training website, VOCAL obtains information about you.This statement explains how we look after that information and what we do with it.
We have a legal duty under the Data Protection Act to prevent your information falling into the wrong hands. We must also ensure that the data we hold is accurate, adequate, relevant and not excessive.
Normally the only information we hold comes directly from you. In some cases, your details may be passed to VOCAL as a referral by someone else, eg. your GP, however this can only be done with your consent.
Whenever we collect information from you, we will make it clear which information is required in order to provide you with the information or service you need. You do not have to provide us with any additional information unless you choose to.
We store your information securely on VOCAL’s computer system, and on our hosting company (Precedent UK)’s secure servers (at Harbour Exchange Datacentre, London – data that does not affect the functioning of the website database is deleted every six months) and we restrict access to those who have a need to know. We also train our staff in handling the information securely.
Please see VOCAL’s data protection statement for more information about how we use the personal information we gather.
We also gather contact information to ensure you are kept up to date with information related to your caring role – this includes address, telephone number and email address. You have the right to ask us not to contact you in this way. We will always aim to provide a clear method for you to opt out on all of our electronic and paper forms.
We do not share your information with a third party unless required to do so and we will always seek your consent first.
You have the right to a copy of all the information we hold about you. In response to a valid request VOCAL will provide a copy of all personal data about the carer held at the time the application was made. Certain data may be withheld, including third party material, if any duty of confidentiality is owed to the third party. Requests will be handled within the legal time limit of 40 days. Please use one of the following contact methods to make this request:
Write to: VOCAL Carers Centre, 8 – 13 Johnston Terrace, Edinburgh, EH1 2PW
Call: 0131 622 6666
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