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Help Flying with Edinburgh Airport

Edinburgh Airport has been developing resources to support people with additional needs when preparing to fly.

Flying can sometimes be a frightening experience and the airport environment can also be challenging – Edinburgh Airport are committed to making sure their passengers have the best experience possible and have been working in partnership with local organisations and industry experts to help passengers who might need a little extra assistance.

To make your journey through Edinburgh Airport as easy and stress-free as possible they have introduced a Travelling with Additional Needs toolkit.

This toolkit is made up of a series of fact sheets which break the airport journey down into easy step-by-step stages allowing you to familiarise yourself with Edinburgh Airport and be clear on what you should expect when travelling.

The fact sheets focus on:

  • arriving at the airport
  • checking-in
  • what to expect when going through the security process
  • locating your gate in the departure lounge

There are also fact sheets for those with an autism-spectrum disorder, hearing or visual impairments which can be access via the link above.

You can also contact the airport directly by emailing to answer any specific questions you may have and their team will be delighted to hear from you.

Edinburgh Airport are committed to supporting all passengers, in particular their Customer Service Leaders are on hand to assist you with any questions or queries you may have and are instantly recognisable throughout the airport as they are always wearing a high-viz vest!

Airport Parking have also written an article about support available at other airports around the country.

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